Terms & Conditions

FLIGHT TICKETS:

Airlines’ Terms: When booking flight tickets through MY TRAVEL HOST, users need to understand that these bookings are subject to the terms and conditions of the respective airlines. These terms include policies related to cancellations and refunds. It’s important for users to be aware of these terms when making flight reservations.

Role of MY TRAVEL HOST: MY TRAVEL HOST acts as a facilitator in the flight booking process. This means that MY TRAVEL HOST enables users to book flight tickets, but the actual contract for the service is always between the user and the airline. Users should be mindful that any issues or disputes related to the flight service should be addressed directly with the airline.

Flight Changes: Airlines retain the right to make changes to flight schedules, routes, or even to cancel flights or itineraries without prior notification to MY TRAVEL HOST. These changes can occur independently of MY TRAVEL HOST’s control or authority. Users should understand that MY TRAVEL HOST is not liable for any losses, whether direct or incidental, that users may experience due to such changes or cancellations.

Baggage Allowance: The baggage allowance associated with a specific fare is determined by the airline. MY TRAVEL HOST has no influence over these baggage policies. It’s important to note that some fares may be categorized as “hand baggage fares,” meaning they do not include free check-in baggage. In such cases, users will be required to pay separately for check-in baggage, and the prices for this service may vary from one airline to another. For detailed information on baggage costs, users are advised to contact the airline directly.

Code Share: Some airlines have “code share” agreements with other carriers. This means that for certain routes, the airline selling the flight ticket may not operate its own aircraft to the destination. Instead, they partner with another airline to provide the service. This information will be disclosed during the booking process and before payment. MY TRAVEL HOST will convey any such code-share arrangements to users only when the ticketing airline discloses this information to MY TRAVEL HOST.

Pricing: The total price displayed on the MY TRAVEL HOST website’s payment page typically includes the base fare, government taxes, and a convenience fee. Users are required to pay the full amount before their booking is confirmed. If the entire amount is not paid, MY TRAVEL HOST reserves the right to cancel the booking. Users also agree to pay any applicable statutory taxes, surcharges, and fees that are in effect on the date of travel.

Infant Fares: To be eligible for infant fares, a child’s age must be under 24 months for the entire itinerary, including both the outbound and return journeys. If the infant will be 24 months or older on the return journey, a separate booking using a child fare is required. It’s essential to note that any infants or children must be accompanied by an adult in compliance with the terms and policies of the airlines.

Travel Documents: It is the sole responsibility of the user to ensure that they possess valid travel documents, such as identity proof, passport, visa (including transit visa), and any other necessary documentation required for travel. Users should understand that if they are unable to travel due to not having the appropriate travel documents, MY TRAVEL HOST will not be held liable. Any information provided by MY TRAVEL HOST regarding travel documents is advisory in nature and should not be considered conclusive. Users should verify the travel requirements with the respective airlines and jurisdictions they may transit through or visit.

Check-In Terms: Users should verify check-in timings directly with the airlines. Typically, check-in for domestic flights usually begins two hours before departure, while for international flights, it usually begins three hours before departure. Users should also ensure they carry valid identification proofs, passports, and any other age proofs that may be required to verify the identity, nationality, and age of passengers, including infants.

Use of Flight Segments: If a user does not embark on the outward journey, the entire PNR (Passenger Name Record) pertaining to that booking will be automatically canceled by the airline. In such cases, MY TRAVEL HOST has no control over this process and is not obligated to provide alternate bookings to the user. The cancellation penalty, in this event, will be as per the applicable airline rules.

Changes to Existing Booking: Any changes made to an existing booking will be subject to charges imposed by the respective airline, in addition to the service fee charged by MY TRAVEL HOST. The user will be obligated to pay these charges. However, the specific charges for alterations or modifications to existing bookings may vary depending on the airline’s policy and fare class.

Refund: Refunds for flight ticket cancellations are processed in accordance with the airline’s fare rules and cancellation policy. The availability of refunds is subject to MY TRAVEL HOST receiving the refund amount from the airlines. It’s important to note that the convenience fee paid to MY TRAVEL HOST at the time of booking is non-refundable. Additionally, cancellations made directly with the airline must be communicated to MY TRAVEL HOST to initiate the refund process. The processing time for refunds may vary based on factors such as the payment method and the bank. The refunded amount will be credited to the same account from which the payment was made. For instance, if the user used a credit card, MY TRAVEL HOST will initiate a charge reversal to the same credit card. Similarly, if a debit card was used, the refunded amount will be credited to the same debit card. In cases where tickets are partially utilized and a refund is requested, any upfront discounts or promo code discounts availed at the time of booking will be deducted from the refund amount.

CHARTER:

Charter Terms: The charter facility offered through MY TRAVEL HOST encompasses the booking or hiring of an entire jet, aircraft, or helicopter, as made available by the Charter Company. These bookings are subject to the terms and conditions specified by the respective Charter Company, including policies related to cancellations and refunds. Users should pay attention to these terms when booking charter services.

Role of MY TRAVEL HOST: MY TRAVEL HOST serves as a facilitator to enable users to book charters, and the contractual service relationship always exists between the user and the Charter Company. Users should be aware that any issues or disputes related to charter services should be addressed directly with the Charter Company.

Charter Changes: The Charter Company retains the right to cancel or reschedule charters for reasons such as bad weather conditions, lockdowns, operational requirements, or unforeseen technical or mechanical problems. In the event of rescheduling, the availability of an alternate charter is subject to the Charter Company’s discretion, and MY TRAVEL HOST has no control over this process. Users will be required to pay any fare differences based on the fare rates at the time of rescheduling the charter flight.

Facilities Onboard: As with flight tickets, the terms governing carry-on luggage, baggage allowance, boarding and lodging facilities, the number of passengers, and food service on charter flights are determined by the Charter Company. MY TRAVEL HOST’s role is to facilitate communication between users and the Charter Company regarding specific requests. However, the fulfillment of these requests remains the sole prerogative of the Charter Company.

Changes in Existing Booking: Just like with flight tickets, any changes or alterations to existing charter bookings will be subject to charges levied by the Charter Company. Users will be obligated to pay these charges in the event of changes or modifications to existing bookings. The specific charges may vary depending on the Charter Company’s policies and fare class.

Travel Documents: Users should understand that the Charter Company typically requires passenger information such as names, nationalities, passport numbers, dates of issue and expiry, and potentially medical reports well in advance. This information is needed to obtain necessary security clearances and to facilitate travel. Failure to travel due to the lack of valid travel documents or a refusal to board is the sole responsibility of the user, and MY TRAVEL HOST will not be held liable for such circumstances.

Refund: Similar to flight ticket refunds, refunds for charter services will be processed based on the Charter Company’s fare rules and cancellation policy. It’s essential to note that the convenience fee paid to MY TRAVEL HOST at the time of booking is non-refundable. The refunded amount will be credited to the same account from which the payment was made, whether it’s a credit card or debit card. In the event of cancellations and refunds for partially utilized charter tickets, any upfront discounts or promo code discounts that were applied at the time of booking will be deducted from the refund amount.

HOTELS:

Role of MY TRAVEL HOST: When it comes to hotel bookings, MY TRAVEL HOST operates as a facilitator that provides an online platform for users to select and book specific hotels. This category includes various types of accommodations, such as hotels, home-stays, bed and breakfast stays, farmhouses, and other alternate lodging options.

Information from the Hotel and Hotel Terms: The information displayed on the MY TRAVEL HOST website related to hotels, including the hotel’s category, images, room types, amenities, and facilities, is based on the information provided by the hotel to MY TRAVEL HOST. This information is for reference purposes only. If any discrepancies exist between the website’s pictures and the actual conditions at the hotel, users should address these concerns directly with the hotel. The resolution of such discrepancies is the responsibility of the user and the hotel, with MY TRAVEL HOST taking no liability in this process.

Hotel Booking Voucher: The hotel booking voucher issued by MY TRAVEL HOST is created based on the information provided by the hotel regarding the availability of rooms. In no circumstances can MY TRAVEL HOST be held liable for any failure on the part of a hotel to accommodate a user with a confirmed booking, or for any issues related to the quality of service or other service-related concerns at the hotel. In the event of a hotel denying check-in for any reason, such as over-booking, system errors, technical issues, or unavailability of rooms, MY TRAVEL HOST’s liability will be limited to either providing similar alternate accommodation (subject to availability at that time) at the discretion of MY TRAVEL HOST or refunding the booking amount (to the extent paid) to the user. Any other service-related issues should be directly resolved between the user and the hotel.

Admission by Hotels: Hotels have the sole right of admission, and MY TRAVEL HOST does not have any say in the admission or denial of admission by hotels. It’s important to note that some hotels may not allow unmarried or unrelated couples to check in, as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented during check-in. Additionally, some hotels may have policies that do not permit local residents to check in as guests. MY TRAVEL HOST will not be responsible for any check-in denied by the hotel due to these reasons or any other reasons beyond the control of MY TRAVEL HOST. In such cases, no refund will be applicable.

Hotel Bookings:

Responsibilities of the User:

Damage Liability: Users are responsible for any damage caused by themselves or their accompanying guests to the hotel’s property, whether it’s due to willful or negligent actions. The extent and amount of damages will be determined by the concerned hotel. MY TRAVEL HOST will not intervene in this matter.

Primary Guest Age: The primary guest making the booking must be at least 18 years old to check into the hotel.

Identification Requirements: Users must possess valid identity proof and address proof at the time of check-in. Failure to present valid identification may result in the hotel denying check-in.

Check-In and Check-Out: Users must adhere to the check-in and check-out times as per the hotel’s policy. Any requests for early check-in or late check-out are subject to availability, and the hotel may charge an additional fee for these services.

Additional Charges by the Hotel:

Inclusions: The booking amount paid by the User covers the stay at the hotel. Some bookings may include breakfast and/or meals, as confirmed at the time of booking.

Additional Services: Any other services used by the User at the hotel, such as laundry, room service, internet, telephone, extra food, drinks, and beverages, should be paid by the User directly to the hotel.

Mandatory Meal Surcharges: Hotels may impose mandatory meal surcharges during festive periods like Christmas, New Year’s Eve, or other festivals, as determined by the hotel. These additional charges, including mandatory meal surcharges, need to be settled directly with the hotel. MY TRAVEL HOST does not have control over waiving these charges.

Payment for Bookings and Any Additional Payments:

Prepaid Model: Hotel bookings can be either “Prepaid” or “Pay at hotel,” depending on the options offered by the hotel on the MY TRAVEL HOST website. In the “Prepaid” model, the total booking amount, which includes the hotel reservation rate, taxes, service fees, and any additional booking or convenience fees charged by MY TRAVEL HOST, is paid by the User at the time of booking.

Part Payments: In some cases, the User may be allowed to make a part payment to MY TRAVEL HOST at the time of booking confirmation, with the balance to be paid as per the booking terms. Correct credit or debit card details must be provided for security, and MY TRAVEL HOST reserves the right to cancel bookings if incorrect payment details are provided.

Currency: Payments can be made in INR or any other foreign exchange/currency specified at the time of booking. Users are advised to contact their bank or card issuer if they have questions about transaction fees or exchange rates.

Deposit: Some accommodation providers may require a credit card or cash deposit from the User or the persons on behalf of whom the booking is made to cover additional expenses that may arise during their stay. This deposit is unrelated to any payment received by MY TRAVEL HOST and is solely at the discretion of the hotel.

Bus Bookings:

Role of MY TRAVEL HOST:

Technology Platform: MY TRAVEL HOST serves as a technology platform that connects intending travelers with bus operators. It does not operate buses or provide transportation services to the User. MY TRAVEL HOST does not act as an agent of any bus operator in providing this platform service.

Bus Ticket Information: The bus ticket booking voucher issued by MY TRAVEL HOST is based solely on the information provided or updated by the bus operator regarding seat availability.

Limitation of Liability of MY TRAVEL HOST:

Bus Operator Operations: MY TRAVEL HOST shall not be responsible for the operations of the bus operator, including but not limited to:

Timely departure or arrival of the bus.

The conduct of bus operator’s employees, representatives, or agents.

The condition of the bus, seats, etc., not meeting customer expectations or as described by the bus operator.

Cancellation of the trip for any reason.

Loss or damage to the customer’s baggage.

Bus operator changing a customer’s seat for any reason.

Bus operator providing incorrect boarding points for the issuance of booking confirmation vouchers or changing boarding points without notice to MY TRAVEL HOST or the User.

Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual departure point of the bus.

User Responsibilities:

Contacting Bus Operator: Users are advised to call the bus operator to find out the exact boarding point or any other information required for boarding or travel in the trip.

Identification and Boarding: At the time of boarding the bus, Users must provide a copy of the ticket and a valid identity proof such as Aadhar card, passport, PAN card, voter identification card, or any other government-issued identity proof.

Arrival and Non-Transferable Tickets: Users are required to arrive at the boarding place at least 30 minutes before the scheduled departure time. Tickets issued to Users are non-transferable.

Child Accompaniment: If a child above the age of 5 years is accompanied by the User, a separate bus ticket may need to be obtained, unless the specific bus operator’s terms and conditions state otherwise.

Cancellation of Tickets:

Cancellation Options: Tickets can be canceled either through the User’s login on the MY TRAVEL HOST website or mobile application or by calling the customer care number.

Cancellation Charges: Cancellation is subject to the cancellation charges as mentioned on the ticket or as communicated to the User.

Cab Bookings:

Definitions:

Cab Types: “Cab” in this document includes all categories of transport vehicles, such as sedans, hatchbacks, sport utility vehicles, multi-utility vehicles, and any other vehicles meant for transporting passengers.

Cab Operators: “Cab Operator” refers to all cab operators providing their vehicles along with their drivers.

Types of Cab Bookings Facilitated by MY TRAVEL HOST:

Outstation Cab: This option enables Users to book vehicles operated by cab operators with All India Tourist Permit (AITP) vehicles, operating between two separate cities. MY TRAVEL HOST connects Users with the concerned cab operator based on User demand or requirements.

Car Rental (Intracity and Intercity): This service allows Users to book vehicles operated by cab operators with AITP licenses on a hire/rental basis, both for intracity and intercity trips, by booking the entire vehicle.

Airport Drop: This service caters exclusively to Users traveling to and from the airport, providing intracity transportation. It does not facilitate intercity airport drops.

Role of MY TRAVEL HOST and Limitation of Liability:

MY TRAVEL HOST’s Role: MY TRAVEL HOST does not operate cab services itself. To offer a variety of cab services, cab types, and prices, it collaborates with various Cab Operators.

Facilitator Role: MY TRAVEL HOST acts as a facilitator between the Cab Operator and the User. The transaction takes place directly between the Cab Operator and the User.

Cab Operator Compliance: It is the sole responsibility of the Cab Operator to ensure that they have all the required licenses, approvals, insurance, and permits from appropriate authorities to conduct the booked travel. MY TRAVEL HOST provides no warranty or assurance regarding the licenses, approvals, insurance, and permits that the Cab Operator is expected to obtain.

Limitation of Liability: MY TRAVEL HOST is not responsible for any claims related to the trip, including claims about timeliness, safety, continuity, quality, vehicle conditions, or the behavior of cab drivers. This includes issues such as delays, changes in the itinerary, lost or damaged baggage, and other unforeseen circumstances.

Breakdown or Accident: In the event of a cab breakdown or accident where the Cab Operator is unable to make alternative arrangements, MY TRAVEL HOST will provide a proportionate refund to the User for the uncovered distance. Any claims, liabilities, or legal costs arising from such events will be borne by the Cab Operator.

Payment for Bookings and Any Additional Payments:

Payment Options: Cab bookings can be either “Prepaid” or “Part Payment,” depending on the options provided by the Cab Operator on the MY TRAVEL HOST website.

Prepaid Model: In the “Prepaid” model, the User is required to pay the total booking amount at the time of booking. This amount includes the base fare, applicable taxes, and any additional booking, service, or convenience fees charged by MY TRAVEL HOST.

Part Payment Model: In the “Part Payment” model, Users are required to pay a specific percentage of the total booking amount at the time of making the booking, with the balance to be paid directly to the driver at the time of check-in.

Cancellation Policy: Any booking is subject to the applicable cancellation policy as set out on the booking page or as communicated to the User(s).

Additional Expenses: Expenses such as toll charges, interstate taxes, passenger taxes, and other applicable levies are not included in the booking amount and must be borne by the User and paid directly to the driver.

Final Pricing: The estimate cost provided at the time of booking is not the final pricing for the trip unless specifically indicated. The final amount for the trip is calculated based on actual usage, including the number of kilometers and hours. Distance and time are calculated from the garage to the garage, not from the User’s pick-up location, for both intracity and intercity trips.

Travel Allowance: Any travel allowance, where applicable, must be paid directly to the driver.

User Responsibilities:

Identification Requirements: Users must carry a valid photo ID proof during the trip and present it to the Cab Operator or the cab driver before boarding. If there is a mismatch in the User’s identity, the Cab Operator or driver may, at their discretion, deny boarding.

Commencement of Trip: It is the Cab Operator’s responsibility to start the trip as soon as the User boards the cab. Users should report to MY TRAVEL HOST if the driver refuses to commence the trip for any reason.

Boarding Time: Users should board the cab on time or within the specified time as informed during booking or provided in the booking voucher. Failure to do so may result in the Cab Operator canceling the booking without notice to the User.

Non-Transferable Tickets: Once a trip is booked, changes in departure time, boarding points, or dropping points are not permitted.

Breaks and Safety: Users should take breaks at specified places only and avoid additional breaks except in cases of emergency. Users are responsible for their safety and the security of their luggage, and MY TRAVEL HOST is not responsible for any losses.

Feedback and Dissatisfaction: If Users are dissatisfied with any of the services provided by the Cab Operator or MY TRAVEL HOST, they should report the issue directly to the Cab Operator or MY TRAVEL HOST for appropriate action.

Tourism and Personal Use: The booking should be made strictly for tourism purposes, and the trip should be undertaken in the User’s personal capacity, without being used for profit-making in any commercial context.

Do’s and Don’ts for the User:

The User Shall:

Punctuality: Arrive on time at the appointed pick-up point as mutually agreed with the Cab Operator.

Conduct: Maintain good and humble conduct with the Cab Operator during the trip. Failure to do so may result in the Cab Operator requiring the User to disembark from the cab.

Luggage: Prior to the commencement of the trip, check and agree with the Cab Operator on the dimension and weight of the luggage that can be accommodated in the boot space of the cab.

Verification: Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after the completion of the journey.

The User Shall Not:

Traffic Rules: Ask the Cab Operator to violate any traffic rules, city police or government rules, or other applicable laws for any reason whatsoever.

Overloading: Coerce the Cab Operator to overload the boot space of the vehicle with the User’s luggage.

Unlawful Use: Use services offered for any purpose that is unlawful or illegal under applicable laws.

Disembarking: Insist on disembarking at any place other than the drop-off point provided by the User at the time of booking.

Intoxication: Board the cab if intoxicated or under the influence of any drug or similar substances.

These guidelines and responsibilities are essential for ensuring a smooth and safe experience for users of MY TRAVEL HOST’s services in various categories. Users are strongly advised to carefully read and adhere to these terms and conditions when using the platform to book hotels, buses, or cabs..

Role of My Travel Host in Train Ticket Bookings:

Facilitator for Booking Train Tickets: My Travel Host primarily serves as a facilitator for booking train tickets. It provides a platform that allows intending travelers to search for the desired train tickets. However, the actual booking and issuance of train tickets are done through the Indian Railways booking system, specifically IRCTC.

Subject to Indian Railways’ Terms & Conditions: It’s important to note that all bookings or train reservations made through My Travel Host are subject to the applicable Terms & Conditions set out by Indian Railways. This means that the terms and policies of Indian Railways govern the booking process.

Limited Control Over Train Services: My Travel Host does not have control over various aspects of train services, including scheduling, re-scheduling, cancellations, confirmation status (from RAC to confirmed), delays, meal and berth preferences, and any other potential lack or deficiency in services. If there are issues or problems related to these aspects, the liability for addressing them rests with Indian Railways, not My Travel Host.

Changes and Downtime: My Travel Host explicitly states that changes in boarding points and passenger names are not supported by their website. Additionally, the website’s train functionality may not be available during specific hours due to system downtime or reasons beyond their control. Users are advised to check Indian Railways’ official websites for comprehensive information and queries regarding their bookings.

Responsibilities of Users for Train Bookings:

IRCTC Credentials: When booking e-tickets through My Travel Host, customers will be automatically redirected to the IRCTC website/app to input their IRCTC login credentials. Users are required to remember their IRCTC username and password to complete the booking process.

Valid ID Proofs: Passengers must carry valid ID proofs at the time of travel or boarding the train. This is a standard requirement to verify the identity of passengers.

Seat/ Berth Allotment: My Travel Host emphasizes that seat and berth allotment for e-tickets is done by Indian Railways based on their allocation logic. Users are not guaranteed their preferred seat or berth. The allocation is determined by Indian Railways.

Booking Limits: Users can book a maximum of 6 seats/berths in a single booking. It’s important to adhere to this limit.

Cancellation Policy: The bookings made through My Travel Host are subject to Indian Railways’ cancellation policy and charges, which may vary depending on factors such as the cancellation time and booking quota (tatkal/general/ladies/premium, etc.).

Special Concessions: Indian Railways may offer special concessions and discounts for categories like senior citizens, female passengers, and children. The extent and application of these concessions are determined by Indian Railways, and My Travel Host has no influence over these policies.

Payments for Bookings and Cancellations:

Service Charges: My Travel Host’s service charges are non-refundable. Users should be aware of this before making a booking.

Cancellation Process: Bookings can only be canceled through the My Travel Host app or website; offline cancellations are not permitted. Users should follow the specified cancellation process.

Cancellation Charges: The cancellation of train tickets is subject to the cancellation policy and charges levied by Indian Railways. These charges may vary based on factors such as the time of cancellation and the booking quota.

Refunds: In the case of fully waitlisted e-tickets, Indian Railways automatically cancels them after chart preparation. Refunds are credited to the user’s bank account used for booking, after deducting My Travel Host’s charges.

Role of My Travel Host in Activities/Services:

Facilitator for Activity Services: In the context of activities and services, My Travel Host facilitates the procurement of these services by connecting users with activity providers. The transaction and the fulfillment of the service occur directly between the user and the activity provider.

Pick-up and Drop Facilities: My Travel Host does not provide pick-up and drop facilities for activities, unless explicitly mentioned in the reservation confirmation. Users should check the specifics of each activity.

Limitation of Liability: My Travel Host explicitly states that it will not be liable or responsible for various factors, including damage, loss, injury, accidents, delays, inaccuracies, deficiencies in service/products, or cancellations due to conditions not under the control of the activity provider.

User’s Health and Safety: My Travel Host is not responsible for the health, safety, and well-being of the user during or after the activity. Users should consider the safety and risks associated with the chosen activity.

Incidental Services: Any incidental or ancillary services directly purchased by the user from the activity provider are not the responsibility of My Travel Host.

Information Accuracy: My Travel Host also disclaims responsibility for incorrect information provided by the activity provider.

Limitation of Liability: My Travel Host’s maximum liability is limited to refunding the booking amount received for the reservation of the activity. This means that they will only refund the payment made for the activity if issues arise.

Responsibilities of Users for Activities/Services:

Compliance with Terms: Users are required to comply with the terms and conditions of the activity provider in addition to My Travel Host’s User Agreement and Terms of Service. These terms set the rules and expectations for participating in the activity.

Presentation of Voucher: To avail the activity, users must present the booking/confirmation voucher issued by My Travel Host. This voucher serves as proof of their reservation.

Valid Documents: Users should also possess valid documents, such as identity proof and address proof (especially for activities booked outside India), as specified by the activity provider to utilize the booked service.

Additional Documents: Depending on the nature of the activity, users may be required to sign waiver/consent forms, safety procedure forms, medical declarations, or other documents as mandated by the activity provider. These documents may be essential for safety and liability purposes.

Direct Contact with Activity Provider: Users are responsible for reaching out directly to the activity provider for any concerns or issues that arise after the confirmation of the reservation. My Travel Host does not act as an intermediary for such matters.

Eligibility Criteria: Users should ensure that they meet all eligibility criteria specified by the activity provider. This may include criteria related to age limits, weight limits, medical conditions, or other factors. Users must understand that if they are found unfit or ineligible for the activity, the activity provider may or may not allow them to participate.